Overview
In today's fast-paced professional world, clear and impactful communication is a critical skill.
This 2-day workshop is designed to enhance participants' business communication abilities, with a strong focus on both speaking and writing.
Whether you're a rising professional or an experienced employee looking to refine your communication style, this training will equip you with the tools to communicate with clarity and professionalism.
Target
- Senior executives, assistant managers, managers
- Employees that work with teams or clients
- Employees that will be promoted to a managerial or leadership role
Description
Day 1 focuses on developing strong verbal communication skills, including delivering presentations, leading meetings, and engaging in interpersonal communication.
Day 2 sharpens participants' written communication, covering everything from emails and reports to proposals and formal documents, while emphasizing on clarity and tone.
Through a combination of lectures, discussions, examples, and practical exercises, participants will learn how to communicate confidently, professionally, and effectively.
Objectives
- Understand the importance of tone, style, and clarity in professional communication
- Develop strong verbal communication skills
- Write professional business documents from emails to reports and proposals
- Build stronger relationships with clients, partners, and colleagues
- Represent your company with credibility, confidence and professionalism
Content
Day 1
-
Business Communication
- Professional Tones and Styles
- Positive and Negative Language
- Formal vs Informal Language
-
Verbal and Nonverbal Communication
- Verbal Communication
- Nonverbal Communication
- Helpful Tips
- Hearing vs Listening
- How To Become a Good Listener
- Common Problems
- Organising Your Speech
- Delivering Your Speech
- Elevator Pitch
- Structure and Organisation
- Using Visuals Aids
- Delivery and Timing
- Leading and Participating
- Questions, questions, questions
- Best Practices
Listening
Public Speaking
Effective Presentations
Effective Meetings
Content
Day 2
- Business Writing Skills
- Business Documents
- Active and Passive Language
- Maintaining Professionalism
- Concise Communication
- Clarity and Brevity
- The KISS Method
- Helpful Tips
- Parts of Speech
- Punctuation
- Proofreading
- Structuring Emails
- Email etiquette
- Common Mistakes
- Informative vs Persuasive Writing
- Writing Styles and Structure
- Vocabulary
- Preparations
- Proofreading
- Writing assignment & review
Grammar and Punctuation
Writing Emails
Writing Reports and Proposals
Professional Practices
Why Employers Should Send Their Employees
If you have employees that need to improve their professional presence, then this training is the right one.
Strong communication skills are essential for workplace efficiency, team collaboration, and professional image.
Unclear emails, ineffective presentations and unprofessional ways of speaking can lead to misunderstandings, lost business opportunities, and reputational damage.
Investing in communication skills is investing in your company's productivity, reputation, and growth.
Contact us to schedule for a training session or to customise the training according to your needs.
Our training courses are HRDC claimable.
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