TRAINING OUTLINE
BRIDGING THE GAP ACROSS GENERATIONS:
Developing Leaders and Employees for a More Aligned, High-Performing Workplace
This training explores the realities of managing across generations, including early career professionals in the workplace. Participants will gain insights into generational dynamics and learn how to navigate common challenges related to communication, expectations, and work ethics.
This dual-topic training equips organisations to address both sides of the gap – creating stronger communication, better alignment, and improved performance. This is a 2 part program - one is leader focused, and the other is employee-focused.
This dual-topic training equips organisations to address both sides of the gap – creating stronger communication, better alignment, and improved performance. This is a 2 part program - one is leader focused, and the other is employee-focused.
LEADING ACROSS GENERATIONS:
A Manager’s Guide to Bridging the Gap in the Workplace
Duration: 1 day
Delivery: Face-to-Face
Level: Intermediate
Delivery: Face-to-Face
Level: Intermediate
CORE IDEA:
• How do I lead across different generations?
• How do I manage expectations and communication?
• How do I reduce friction and improve alignment?
• How do I lead across different generations?
• How do I manage expectations and communication?
• How do I reduce friction and improve alignment?
A practical training that helps managers understand and navigate generational differences, communicate expectations clearly and build more collaborative, inclusive and effective multigenerational teams.
This training equips managers with the awareness and practical strategies needed to lead effectively across generations. Adapt their leadership approach to build stronger relationships, improve engagement, and drive performance across a diverse workforce.
This training equips managers with the awareness and practical strategies needed to lead effectively across generations. Adapt their leadership approach to build stronger relationships, improve engagement, and drive performance across a diverse workforce.
Upon completion of this course, participants will be able to:
1. Understand generational differences and workplace dynamics
2. Communicate more effectively with early-career professionals
3. Align expectations and address work ethic differences constructively
4. Build stronger engagement and retention strategies
5. Adapt leadership approaches to improve performance
1. Understand generational differences and workplace dynamics
2. Communicate more effectively with early-career professionals
3. Align expectations and address work ethic differences constructively
4. Build stronger engagement and retention strategies
5. Adapt leadership approaches to improve performance
• Managers and team leaders
• Supervisors
• HR professionals
• Anyone managing Gen Z employees
• Supervisors
• HR professionals
• Anyone managing Gen Z employees
• Module 1: Understanding Generational Differences
• Module 2: Managing Communication Across Generations
• Module 3: Managing Expectations & Work Ethics
• Module 4: Engaging & Retaining Gen Z Talent
• Module 5: Practical Framework for Leaders (SHIFT)
• Module 2: Managing Communication Across Generations
• Module 3: Managing Expectations & Work Ethics
• Module 4: Engaging & Retaining Gen Z Talent
• Module 5: Practical Framework for Leaders (SHIFT)
Module 1: Understanding Generational Differences
• Overview of multigenerational workforce
• Common perceptions vs realities of Gen Z
• How environment shapes expectations
• Overview of multigenerational workforce
• Common perceptions vs realities of Gen Z
• How environment shapes expectations
Module 2: Managing Communication Across Generations
• Communication styles across generations
• Balancing professionalism and authenticity
• Practical approaches to improve clarity and trust
• Communication styles across generations
• Balancing professionalism and authenticity
• Practical approaches to improve clarity and trust
Module 3: Managing Expectations & Work Ethics
• Employer vs employee expectations
• Reframing “work ethic” across generations
• Addressing misalignment constructively
• Employer vs employee expectations
• Reframing “work ethic” across generations
• Addressing misalignment constructively
Module 4: Engaging & Retaining Gen Z Talent
• What drives engagement for Gen Z
• Common reasons for turnover
• Building meaningful work experiences
• What drives engagement for Gen Z
• Common reasons for turnover
• Building meaningful work experiences
Module 5: Practical Framework for Leaders (SHIFT)
• S – See the Individual
• H – Humanise Communication
• I – Involve Them
• F – Feedback Frequently
• T – Tie to Purpose
• S – See the Individual
• H – Humanise Communication
• I – Involve Them
• F – Feedback Frequently
• T – Tie to Purpose
WORKING SMART, GROWING STRONG:
Early Career Professional Guide to Thriving in the Workplace
Duration: 1 day
Delivery: Face-to-Face
Level: Foundational
Delivery: Face-to-Face
Level: Foundational
CORE IDEA:
• How do I navigate the workplace effectively?
• How do I understand expectations and build credibility?
• How do I contribute, adapt and grow?
• How do I navigate the workplace effectively?
• How do I understand expectations and build credibility?
• How do I contribute, adapt and grow?
A practical workplace-readiness training that shows how to understand workplace expectations, communicate effectively, and develop habits for long-term growth.
This training equips early-career professionals with the mindset, communication skills, and professional awareness needed to navigate the workplace effectively. Build credibility, manage relationships with managers, and take ownership of their growth, to contribute more effectively and grow within the organisation.
This training equips early-career professionals with the mindset, communication skills, and professional awareness needed to navigate the workplace effectively. Build credibility, manage relationships with managers, and take ownership of their growth, to contribute more effectively and grow within the organisation.
Upon completion of this course, participants will be able to:
1. Understand workplace expectations and organisational dynamics
2. Communicate more effectively and professionally with managers and colleagues
3. Demonstrate professionalism, accountability and work ethic
4. Build trust and credibility at work
5. Take ownership of their learning, growth and career development
1. Understand workplace expectations and organisational dynamics
2. Communicate more effectively and professionally with managers and colleagues
3. Demonstrate professionalism, accountability and work ethic
4. Build trust and credibility at work
5. Take ownership of their learning, growth and career development
• Fresh graduates to early career professionals
• Employees with 0 – 3 years working experience
• Employees with 0 – 3 years working experience
• Module 1: The Reality of Work
• Module 2: Understanding Generations at Work
• Module 3: Communicating Across Generations
• Module 4: Work Ethics, Expectations & Accountability
• Module 5: Building Trust & Credibility
• Module 6: Taking Ownership of Growth
• Module 7: Personal Framework (G.R.O.W.T.H)
• Module 2: Understanding Generations at Work
• Module 3: Communicating Across Generations
• Module 4: Work Ethics, Expectations & Accountability
• Module 5: Building Trust & Credibility
• Module 6: Taking Ownership of Growth
• Module 7: Personal Framework (G.R.O.W.T.H)
Module 1: The Reality of Work
• Differences between school and workplace
• How organisations function
• Introduction to workplace expectations
• Differences between school and workplace
• How organisations function
• Introduction to workplace expectations
Module 2: Understanding Generations at Work
• Overview of generational differences
• Perspectives of managers and leaders
• Bridging expectation gaps
• Overview of generational differences
• Perspectives of managers and leaders
• Bridging expectation gaps
Module 3: Communicating Across Generations
• Professional vs casual communication
• Managing tone and clarity
• Communicating with managers effectively
• Professional vs casual communication
• Managing tone and clarity
• Communicating with managers effectively
Module 4: Work Ethics, Expectations & Accountability
• What managers look for
• Reliability, ownership, and consistency
• Balancing flexibility with responsibility
• What managers look for
• Reliability, ownership, and consistency
• Balancing flexibility with responsibility
Module 5: Building Trust & Credibility
• How trust is built in the workplace
• Managing perceptions and consistency
• Strengthening professional presence
• How trust is built in the workplace
• Managing perceptions and consistency
• Strengthening professional presence
Module 6: Taking Ownership of Growth
• Seeking and responding to feedback
• Taking initiative
• Managing personal development
• Seeking and responding to feedback
• Taking initiative
• Managing personal development
Module 7: Personal Framework (G.R.O.W.T.H)
• G – Get the Bigger Picture
• R – Respect the System
• O – Own Your Work
• W – Work the Relationship
• T – Take Feedback Seriously
• H – Honour Your Growth
• G – Get the Bigger Picture
• R – Respect the System
• O – Own Your Work
• W – Work the Relationship
• T – Take Feedback Seriously
• H – Honour Your Growth
Let's Talk
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